The Design Way: A Report on the Healthcare Innovation and Design Conference 2013

CEUTICA recently sponsored and organised a path-breaking workshop to explore the design way in health care.

The inaugural event, entitled ‘Health Innovation and Service Design – Fusing Horizons’, took place on 22-24 March 2013 at Peppers Moonah Links Resort on the Mornington Peninsula in Victoria.

Hosted by Monash Partners, the interactive workshop was run by Professor Harold Nelson, a leading authority on advanced design and author of ‘The Design Way: Intentional Change in an Unpredictable World’.

The basic premise of the workshop was that the capability to reform healthcare delivery in Australia requires innovative new forms of design inquiry and systems thinking.

The opening day of the conference explored the concepts, thinking and theory underpinning design inquiry. The potential for design thinking to shape the future of healthcare delivery at a policy, organisational and primary care level was addressed during an interactive breakout session.

Along with leading healthcare managers, academics and clinicians, the event was attended by leaders from fields as diverse as business, government, technology, finance, usability engineering, design and architecture.

A smaller group participated in the more interactive workshops on the Saturday and Sunday of the event. Here we sought to place the concepts of design thinking at the centre of specific challenges in healthcare delivery.

In particular, a design and systems approach was applied to ‘thinking’ about mental health and care during the last 18 months of life.

The respectful engagement and insightful collaboration between healthcare workers, industry stakeholders, IT and technology experts, designers and managers was a highlight of the weekend’s proceedings.

The final day involved paving the way for the further development of the discipline of Health Innovation and Service Design in Australia.

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